Return and Refund Policy

At Zamarket, we aim to provide our customers with quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Policy

Customers can request a return within 7 days of receiving their order if the product is damaged, defective, or the wrong item has been delivered.

To be eligible for a return:

• The product must be unused and in its original condition.

• The original packaging must be available.

• Proof of purchase or order details must be provided.

2. Damaged or Wrong Products

Agar aapko damaged, defective, ya wrong product receive hota hai, to delivery receive karne ke 48 hours ke andar humein contact karein. Product ki clear pictures ya video share karein taake hum aapki complaint verify kar saken.

Verification ke baad hum replacement ya refund ka suitable solution provide karenge.

3. Non-Returnable Items

The following items may not be eligible for return:

• Used or opened products, except in cases of damage or defects.

• Products damaged due to customer misuse.

• Products returned without original packaging, where packaging is necessary for verification.

4. Refund Policy

Refunds will only be processed after the returned product or complaint has been reviewed and approved.

Once approved, the refund will be issued through an agreed payment method. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery orders, customers may be asked to provide suitable details to receive an approved refund.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange. Exchanges are subject to product availability and verification.

6. Shipping Charges

Return shipping charges may be the customer's responsibility for reasons such as a change of mind. If the return is due to our mistake, such as sending the wrong product or delivering a damaged item, we will review the case and guide you regarding the return shipping cost.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before the order is dispatched. Once the order has been shipped, cancellation may not be possible.

8. Contact Us

For any return, refund, or exchange request, please contact our customer support team through the contact details provided on our website.

Website: https://zamarket.online

We reserve the right to review return and refund requests according to this policy and applicable consumer protection laws.

Thank you for shopping with Zamarket!